Terms and Conditions

Parley Zurich GmbH

The following Terms & Conditions (“Terms”) apply to all of Parley Zurich’s (“Parley Zurich”, “us”, “we”, “our”) websites and affiliate programmes or services. Before using www.parley.ch or any other affiliate website, the user (“you”, “your”) must agree to all these Terms.

Trademarks, Intellectual Property & Links

Parley Zurich Limited
Our VAT registration number is CHE-340.713.272  and our registered address is:
Parley Zurich GmbH
Regensdorferstrasse 33
8049, Zurich

Unless stated otherwise, Parley Zurich is the sole owner or is a rightful user of all the contents and trademarks on this website. These include the Parley Zurich name and logo. Our trademarks have been registered and are in use in more than one country.

All content of this Website is either the property of Parley Zurich, or is used under license by us and is protected by international and Swiss copyright and intellectual property laws. Notably, all pictures, images, logos, videos, texts, product designs, patents and suchlike depicted on this website are owned by or licensed to us.

You are not allowed to copy, reproduce or modify the contents of this website or of any of Parley Zurich’s registered trademarks and patents without prior written consent.

Our website may be linked to or from other websites operated by third parties not affiliated to us. Although we do our best to make sure that all third party websites linked to us are as relevant and trustworthy as possible, we cannot control third party websites and therefore cannot be held responsible for their contents.

Privacy Policy & Security

Parley Zurich is committed to producing the highest level of service and privacy to its customers and conforms entirely current regulations of the 2015 Swiss Data Protection Act.

We may collect some personal information that you submit voluntarily to us when registering with us. This information will be stocked and used with utmost care by us to provide your requested services. With your consent, your personal information may also be used for dedicated marketing and communications purposes. Your personal details will never be sold to third parties.

We do not share your information with affiliated companies and/or business partners who provide contractual services on our behalf.

We may collect and/or maintain some digital information on your navigation patterns and on your computer settings so as to enhance current and future visits. This type of information is collected via our tracking and statistics tools and via active cookies.
Cookies enable us to maintain your shopping basket, for example, as well as remembering other details you submit during your visit, thereby enabling you to navigate freely around our website without having to re-enter details at a later stage, this can include forms, navigation patterns, recently viewed items, etc. Cookies also enable us to remember your shopping and/or navigation preferences between sessions so we can improve our personal service to you. Cookies are stored as a unique browser file specifically on your computer (or other device), they can only be decrypted by our website and do not contain any personal contact details to ensure further privacy. Please note that although you can disable cookies on your computer, doing so will prevent you from using some essential features on our website.

We do also use website analytics services as provided by Google, Inc. who issue their own cookies in order to provide us with aggregated website traffic information and these cookies do not contain personal contact details. The data generated through Google Analytics helps us to understand visitors’ viewing patterns and interactions which can then be used to enhance our website design and services.

Under exceptional circumstances, we may be legally required to share your information with local authorities.

To amend your personal details, please log into your personal account on our website or contact us at the above addresses.

To unsubscribe from e-mailing updates and newsletters, please click on the “Unsubscribe” link at the bottom of each e-mail, or contact us at the above address.

On-line security is paramount to developing confidence between you and us. We have implemented secure transaction procedures for all your on-line payments, using Secure Socket Layer (SSL) technology and through our e-merchant gateway’s (Shopify) own fraud screening systems. A padlock symbol should appear in your browser window when you are in a secure environment.

This Privacy Policy may be changed from time to time to reflect new legislation and/or to improve our services to you. Please refer back to these pages when you visit us.

Terms of Use & Purchase

General Provisions & Content

These Terms create an agreement between you and us and determine the terms and conditions of use for this website and for the purchase of goods on this website.The purpose of this website is to present our company, its background, its products and services. We also provide an on-line shop, where customers can buy a range of Parley Zurich products to be delivered nationally and internationally. Although we have endeavoured to make sure that all content is correct and up-to date, some minor errors may appear, for which we cannot be held responsible. Moreover, because this website is accessible from many parts of the world, it is in your interest to ensure that viewing the content of this website or using our services does not infringe local laws.

Customer Registration & Accounts

You do not have to register to view or purchase items from this website. However, we will ask for your full billing and delivery details. You must give us true, accurate and up to date information and you must agree to us using this information to deliver our services to you.

Once you have placed an order with us, you will be invited to open a personal account and join the “Parley Zurich”. Registering to Parley Zurich is not mandatory and will not affect the way your order will be processed. However, becoming a member will enable you to track present and past orders, facilitate returns and will give you special privileges reserved to Parley Zurich Members only.

On registration, you will be asked to provide a password; your e-mail address will be used as your login. It is your responsibility to keep your password safe. Should you lose or forget your password, please advise us immediately on hello@parley.ch.

You can use your account to update your personal details at any time. Moreover, please note that, for security reasons, we will not store any credit/debit card details linked to your account.

Descriptions & Product Information

Although we endeavour to give as accurate and complete descriptions as possible of the products sold on this website, we cannot be held responsible for the minor errors that may occur.

Moreover, we have taken as many product pictures as possible, from different angles, to show you as many product features as possible and to help you choose the right item to purchase. However, due to different screen resolutions and the complexity of some colours and photography angles, we cannot guarantee that what you see on screen will accurately reflect the actual item.

In the event that you should not be satisfied with the item that you receive, please refer to our Returns Policy below.

Pricing & Tax

All prices shown on our website are either in CHF Swiss Francs, Euros (€, EUR) or US Dollars ($, USD). Variations in price may occur, due to variations in currency exchange rates or variations in the cost of materials (notably for items containing gold and silver). The price shown at the time of purchase will prevail, unless a gross pricing error has been made, in which case the situation will be reviewed with the customer on a case by case basis.

Prices do not include delivery costs. A single delivery cost may be added to your order.

Sales Assistance

Should you like some help in choosing an item or to get more information on delivery and personalisation services, please contact Our Customer Assistants through one of the following:

-Telephone: you can call us on +41 (0)78 686 9316 for sales assistance and general enquiries during normal CH office hours (Monday to Friday, 9am to 5.30pm)

-E-mail: you can also ask for sales advice and product details to hello@parley.ch

Packaging & Delivery

All our products are either wrapped in tissue and presented in a complimentary hand-made gift box or placed in a cloth dust bag. We then safely pack all your purchased items in a dispatch box or padded envelope, ready for delivery.

The cost of delivery will appear on your shopping list only when you have entered your delivery details. The cost is for one dispatch, regardless of the size and number of items chosen and is based on the location of the delivery address.

The delivery times are shown from the moment the parcel has been collected by the carrier and are estimates only. In no way can we guarantee these shipping times, they are shown only to give you an indication of the possible delivery times.

There may also be occasional delivery restrictions to certain countries, due to political or economic restrictions or natural disasters. Should your order be affected and Swiss Post, DHL or Fedex can not deliver the goods, we will notify you immediately and endeavour to find a suitable alternative. If no alternative is possible then your order will have to be cancelled or put on hold for you to pick up from our head office.

Whenever possible, you will be notified by e-mail when your order has been cleared for despatch.

Please also note that customs clearance procedures may delay the delivery of your goods, especially if your local customs office or any other representative has difficulties getting in touch with the recipient of the parcel.

To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.

Returns Policy

Merchandise may be returned for exchange or refund within 14 days of the purchase date. All merchandise must be in perfect and sellable condition and needs to be in its original unharmed packaging. The receipt or gift voucher needs to be sent along with the returned merchandise.

To cancel your order, you must notify us in writing within the set time limit, by e-mail to:

Before sending the items back to us, you must wait for us to send you a confirmation of return, which will give you further instructions to help you send the goods back to us.

Please note that, under the Consumer Contracts Regulations, you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods.

Moreover, you have a statutory duty to take reasonable care of the goods you wish to return. You can therefore be held responsible for any damage occurring after you have received the goods, including during the return transport. It is therefore advisable to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.

Please make sure you return the goods unused and undamaged, with the original gift box (as this will contribute to better protection of the items in transit). Should you return faulty items, please mention faults accordingly in the accompanying documents.

Once we have received your returned goods, you are entitled to a full refund, provided the goods are returned in perfect condition.

Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods or issue credit notes instead of refunds. These credit notes can take the form of a digital gift card/voucher.

This does not affect your statutory rights.


We reserve the right to close a customer account or cancel an order in the event that this customer is in breach with these Terms and/or the customer’s actions impact our legal liability.

Moreover, you can ask us to close your account at any time on hello@parley.ch

Governing Law

These Terms and all transactions relating to this website are governed by Swiss Law. Any disputes in relation with this website will be resolved in the Courts of Switzerland.

You are required to check, before using this website or our services, that you comply fully with your local laws and regulations. You must not use this website if doing so would breach such local laws and regulations.

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